Frequently asked questions (FAQ)
Account
Section titled “Account”Is e9e.link free? Yes. The Free plan is free forever, with certain limits per month. See Plans & limits.
My email verification code hasn’t arrived. Check your spam/promotions folder, then click Resend code. The code is valid for about 30 minutes. See Verify your email.
I lost the phone with my authenticator app. How do I sign in? On the Two-step verification screen, choose Use a recovery code and enter one of the recovery codes you saved when you turned on 2FA.
Can I change my name, email, or password? Not yet. The profile is read-only for now. This will be added later.
Quotas & plans
Section titled “Quotas & plans”When does my quota fill up again? On the 1st of every month at 00:00 WIB (UTC+7).
I deleted a link. Why didn’t I get the quota back? Quotas count items created this month, not items you still have. Deleting does not give quota back.
My monthly quota ran out. Do my links stop working? No. All your existing links, QR codes, pages, and forms keep running. Quotas only limit creating new items (and changing link destinations). The exception: if your form responses quota runs out, forms temporarily stop accepting new responses until the quota resets.
When can I upgrade? Payments are going through verification with our payment provider and will open soon. Until then, everything in your current plan keeps working. See Payments.
Custom links
Section titled “Custom links”What is a custom link?
An address you type yourself, such as e9e.link/summer-sale. It needs at least 5 letters/digits, and its quota is shared by links, QR codes, Pages, and Forms. See Custom links.
Why doesn’t @myname use any quota?
The @username for Link in Bio, Digital Business Card, and Portfolio / CV pages is free and does not count as a custom link.
The slug I want is already taken. Each address can only be used once across all of e9e.link. Try a variation, for example by adding a city or a year.
Links & QR codes
Section titled “Links & QR codes”I mistyped the destination URL after sharing the link. Open Edit and change the Destination URL. The short address stays the same. This uses your destination change quota.
My QR code is already printed. Can I point it to another page? Yes, because e9e.link QR codes are dynamic. Change the Destination URL, not the slug.
Why do visitors see an ad page first? That is part of the Free plan. From Starter, visitors go straight to the destination.
Why is my click count empty? On the Free plan, click & scan data is not shown. Starter shows total clicks, and Pro and up show charts and breakdowns. See Analytics.
Why is my link marked “Blocked”? The link’s destination was detected as a dangerous site (phishing/malware), so redirects were stopped to protect visitors.
My changes in the editor don’t show on the public page. The editor saves changes as a draft. Click Publish to update the live page. See Page editor.
How do I remove the “Made with e9e.link” text? Turn on Hide e9e.link branding in the editor’s Settings tab. This is available on Pro and up.
Can I keep a page out of Google? Yes. Turn on Hide from search engines in the Settings tab.
People who open my form link see “this form isn’t open yet”. Turn on the Accepting responses switch in the form editor.
How do I get responses into Google Sheets? Through a webhook with Apps Script (Pro and up). The steps are in Form settings → Google Sheets.
Can a form ask for passwords or OTPs? No. Forms that ask for passwords, PINs, OTPs, or similar secret data can be reported and disabled.
I found a scam form using e9e.link. Click Report this form at the bottom of that form.